Privacy Policy & Terms - Silver Oak Cellars

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Privacy & Terms

At Silver Oak Cellars, we recognize and respect our customers' privacy and diligently protect the trust you have placed in us. We have developed a Privacy Policy to assure you that the information collected about you is only what is needed for conducting business and offering products and services that might be of interest to you. As a user of this site, you are agreeing to these policies.

The privacy of those who visit our website is of primary concern to Silver Oak Cellars. We adhere to the highest ethical standards of the industry. Except as noted in the next sentence, none of this information is shared with outside parties. You may elect to receive communications and special offers from our sister winery, Twomey Cellars, in which case we will share your contact information if you direct us to do so. What information is gathered, how it is obtained and what it is used for is explained below. If you have any questions regarding our privacy policy, please contact us at (800) 273-8809 or email us.

Visit Information

Like many companies, Silver Oak Cellars automatically tracks the usage of our website. We profile website usage by tracking the Silver Oak Cellars pages viewed, the frequency of visits, the browser used ISP and the region our visitors come from. This information is used to analyze trends, track use, and optimize site administration and is not tied to any identifiable person or account. Your activity while visiting our site is completely anonymous.

Registration Information

In order purchase wine from our website, you must first complete the registration form. During registration, you are required to give certain contact information (such as name, email address) and create a password. This information is used to contact you about the services on our site for which you have expressed interest (your Silver Oak Cellars purchase information will never include your credit card information). You may opt out of receiving communications from us either during registration, or at any other time by emailing us, by calling us toll-free at (800) 273-8809 or by writing us at Silver Oak Cellars, P.O. Box 414, Oakville, CA 94562. Although we require you to verify your age in order to purchase, it is optional for you to provide demographic information (such as gender) and preferences (such as interests) to register. However, you are encouraged to do so in order that we can provide you a more personalized experience on our site.

Secured Purchase Information

When a credit card order is placed on our website, your name, billing address, shipping address, telephone number, credit card number and expiration date are gathered. This is used to verify payment authorization, process your order, personalize your shopping experience, inform you of deliveries, deliver the merchandise to the proper destination and generate statistics. Silver Oak Cellars takes numerous precautions to protect your information. When you submit sensitive information via the website, the information is protected both online and offline.

For all purchase information, Silver Oak Cellars uses Secure Socket Layer (SSL) underneath HTTP, providing an encrypted channel and server authentication, so that all such information is transmitted through a secured server connection. Before your order is processed online, your browser will make a confirmed identification that the transmission of all data is being made between your computer and with Silver Oak Cellars. While on a secure page, such as our order form, the lock icon on the bottoms of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked or open, when you are just "surfing."

While we use SSL encryption to protect sensitive information online, we also take several steps to protect your information offline. All of your information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a Customer Service representative) are granted access to personally identifiable information. Our employees use password-protected systems to gain access to your information only in the course of doing business. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy and what they can do to ensure our customers' information is protected. Finally, the servers on which we store personally identifiable information are kept in a secure environment, behind a locked cage.

If you have any questions about the security of our website, you can email us or call us at (800) 273-8809.

Communications

Silver Oak Cellars is the sole owner of the information collected on this site. Silver Oak Cellars collects information from you at several different points on our website. As a registered user, you should expect to receive an email welcoming you to our website. As a purchaser, you should expect to receive an email confirming your order, an email confirming your shipment, an electronic receipt and a paper receipt (which accompanies your order).

As a customer of Silver Oak Cellars, you have the option to receive Silver Oak Cellars’ newsletters via postal mail or email. We also communicate with you on a regular basis to provide requested services. We reply to your inquiries on issues relating to your account via email or phone, in accordance with your wishes. For instance, when you use the "Contact Us" link or the ”Trade Request“ form, we use this information solely to respond to your questions and comments and to improve our customer service.

On rare occasions, it is necessary to send out a strictly service-related announcement. For instance, if we discovered an error during your visit to our site that prevented you from completing a purchase, we might send you an email to let you know our site is back in service. Generally, you may not opt-out of these communications and they are not promotional in nature. However, you may deactivate your account. Please see Correcting, Updating and Deleting Information for instructions on how to deactivate your account.

We employ other companies to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and processing credit card payments. They have access only to the personal information needed to perform their functions, but may not use it for other purposes.

At registration, you may opt out of receiving communications from Silver Oak Cellars. After registration, you may also opt out of receiving communications from Silver Oak Cellars by clicking the ”Unsubscribe“ link provided in our emails to you, emailing us or by calling us at (800) 273-8809. We can also be reached by regular mail at Silver Oak Cellars, P.O. Box 414, Oakville, CA 94562. Please allow up to 3 weeks to process your request.

Our Address Book service is provided for your convenience so that you may keep track of your friends, family and associates. The information will not be used to contact them by Silver Oak Cellars unless you have asked us to do so. Your privacy, as well as that of others, is protected at Silver Oak Cellars.

The Silver Oak Cellars website may have links to other websites on the Internet that are not owned or controlled by Silver Oak Cellars. We are not responsible for the privacy policies or the content of these websites, nor does this mean that Silver Oak Cellars endorses them in any way.

Correcting, Updating and Deleting Information

If your personally identifiable information (such as zip code, phone, email or postal address) changes, or if you no longer desire to belong on our mailing list, we provide a way to correct, update or delete/deactivate your personally identifiable information. This can usually be done under ”My Account“ or by emailing or calling (800) 273-8809 or by regular mail to: Silver Oak Cellars, P.O. Box 414 Oakville, CA 94562.

Disclosure to Authorities

Silver Oak Cellars cannot guarantee that all private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. We reserve the right and may be forced to disclose any and all information to government bodies or government officials or third parties under certain circumstances or third parties may unlawfully intercept or access transmissions or private communications. Accordingly, you authorize Silver Oak Cellars to disclose any and all information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements or other activity that is illegal or may expose us to legal liability.

Further, you authorize Silver Oak Cellars to disclose your password, name, street address, city, state, zip code, country, phone number, email address and company as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, gray market, intellectual property infringement, piracy or other unlawful activity. Specifically, this includes exchanging such information with other companies and organizations for fraud protection and credit risk reduction. Silver Oak Cellars cooperates with law enforcement inquiries and other third parties to enforce laws, intellectual property and other rights.

Cookies

Cookies are small pieces of information sent from a Web server to your computer. These allow us to personalize, customize and quickly process and complete your shopping experience without having to continually request the same basic information from you. For example, we use cookies to track the items in your Shopping Cart. They are also used to help us understand your preferences based on your site activity, which enables us to provide you with improved service.

Cookies are not used to store any personal information such as name, address or payment information. Some third-party vendors, including Google, use cookies to serve ads based on past visits to our website. You can opt out of Google's use of cookies by visiting Google's Ads Settings. Alternatively, you can opt out of cookies by visiting the Network Advertising Initiative opt-out page.

If you do not accept or if you remove our cookies, you will not be able to make a purchase on our site. However, you may still call to place your order at (888) 202-2006.

If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you of this by email. You will have a choice as to whether or not we use your information in this different manner. However, if you have deleted/deactivated your account, you will not be contacted, nor will your personal information be used in this new manner. We will use information in accordance with the Privacy Policy under which the information was collected.

We're always looking for ways to improve our site's features and services and to improve the way we communicate our information practices. As a result, these policies are updated from time to time. We encourage you to periodically review this page for the latest information on our privacy practices.